Refund Policy

Refund & Returns Policy

We want you to be happy with your purchase. If there is an issue with your order, please review the policy below to understand when a return, replacement, or refund may be available.

Returns & Refunds

All sales are final. We do not accept returns or refunds due to change of mind, incorrect orders, or personal preference.

You may contact us to cancel your order before it has been shipped. Once an order has been shipped, it cannot be cancelled under any circumstances

Return Shipping

If the product is defective, damaged during delivery, or the wrong item was sent, we will cover the applicable return shipping costs.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide your order number, photographs of the packaging and damaged product, and a brief description of the issue. We may request additional photos or information to assess the damage.

Once verified, we will arrange a replacement or refund, depending on the circumstances and product availability.

Defective Products

If you receive a product with a manufacturing defect or it stops functioning due to a defect, please contact us with your order number, photos or videos showing the issue, and a description of the problem.

We may first provide troubleshooting assistance. If the issue is confirmed to be a manufacturing defect, we will arrange a replacement or refund as applicable.

Wrong Item Received

If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery.

Send us your order number and photos of the item received and its packaging. We will arrange the correct product to be shipped to you at no additional cost.

Order Not Delivered

If your order has not arrived within the expected delivery period, please contact us so we can investigate the shipment with the courier.

If the package is confirmed as lost in transit, we will work with you to arrange a replacement or refund, subject to the circumstances of the shipment.

Please note that delays caused by incorrect or incomplete delivery information provided by the customer may not qualify for a refund or replacement.

How to Request a Return

You can start a return request by contacting us through either of the following methods:

Please include your order number, name, reason for the return, and photographs or videos where applicable.

Return requests must be submitted within 7 days of delivery. The return period begins on the date the order is marked as delivered by the shipping carrier.

Return Approval & Inspection

Once your return request is approved, we will provide instructions for returning the product.

Returned products will be inspected after we receive them. Products must meet the eligibility requirements stated in this policy before a refund is issued.

Please do not send a product back without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days after the return has been approved.

Refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Exchanges & Replacements

Where applicable, defective, damaged, or incorrectly shipped products may be replaced instead of refunded.

Replacement products are subject to availability. If a replacement is unavailable, we may provide a refund using the original payment method.

Non-Returnable Products

Products that are used, assembled, modified, damaged due to misuse, or returned without their original packaging and components may not be eligible for return.

Any product specifically marked as Final Sale or Non-Returnable is not eligible for a return unless it arrives defective, damaged, or incorrect.

Changes to This Policy

We reserve the right to update this Refund & Returns Policy from time to time. Any changes will be published on this page with the updated policy.

Contact Us

If you have questions about returns, refunds, replacements, or your order, please contact us:

Forgekbd
support@forgekbd.com
9354631821
GSTIN:06IYHPK1667J1ZZ