Refund Policy


You’ve received your package what next?


Upon receiving your package, please record a clear unboxing video before opening it. The video must:

  • Show the package from all sides while still sealed
  • Remain continuous, uncut, and unedited
  • Keep the package in frame at all times

The video should also clearly capture the product being removed, including any visible damage, incorrect items, or missing accessories. A bill of materials will be provided for reference.

Claims for damage, incorrect items, or missing accessories will only be considered if supported by a proper unboxing video.

Damaged or defective items

If your keyboard arrives damaged or defective, contact us within 48 hours of delivery with:

  • Clear photos of the issue
  • Your order number

We will review your case and offer a replacement, repair, or refund where applicable.
If eligible for replacement it will be delivered within 4-7 days depending on delivery location.  

Return/RMA Eligibility

We do not accept returns or offer refunds for change-of-mind purchases.

If your product has a manufacturing defect or develops an issue within the warranty period, you may request a return. Please ensure you receive written approval via email before sending the product back. we offer one year warranty on all products unless stated otherwise. 

To ensure a successful return, please meet the following conditions:

  • The return is approved by us in writing.
  • The item is unused and in original condition
  • Returned in the original packaging.
  • Accompanied by proof of purchase via mail.

If approved the replacement/repaired product will be shipped following same delivery policies  

How to request a return

To start a return or return request, contact us with:

  • Your order number
  • Reason for return with proper video proof.

Return Conditions

We accept returns within 7 days of delivery. To be eligible for a return, your item must be:

  • A product has an actual defect or fault that hinders its usability.
  • Did not get what you ordered.
  • Product is dead on arrival 

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 5–10 business days.

Warranty

The warranty period applicable to each product will be as stated on the respective product page. This warranty covers manufacturing defects that affect the product’s usability under normal and intended use conditions.

depending on the issue we may guide you through self maintenance/repair steps for quick resolution and if it doesn't work you ship back to us  

For issues that arise after the warranty period has expired, we will continue to offer paid repair and maintenance services.

Shipping costs

The cost and arrangement of shipping the product back to us will be the customer’s responsibility for either product return or warranty. Once we receive the product, our team will inspect it. If the issue is minor, we will repair it; if it cannot be fixed, we will provide a replacement at no additional service cost.

Contact

For refund requests, email us at support@forgekbd.com.